live chat such as zopim is a great tool to capture and generate lead
much affordable option then click2call, click2sms
following are the benefits of live chat on your website
Increased Customer Satisfaction
real time way to interact which helps in lead generation & capturing and even satisfies customer and clients .
Just imagine what will happen if a customer with a problem wants to get in touch with you and you only have a few phone representatives to answer calls – so the line is busy. If the customer gets impatient, he or she might end up switching loyalties to another company who can fulfill their needs immediately.
The same thing applies if a customer sends you an inquiry through e-mail and it takes a long time for you to respond.
This is where live chat systems help increase customer satisfaction. By simply subscribing to a live chat system, your site visitors can easily get in touch with you via live chat.
- Increased Sales and Improved Corporate Branding
Again, it all boils down to the instantaneous factor and the easy accessibility of live chat help. The quicker your answers to the customer’s inquiries are, the more positive the results you will get. Aside from increased sales, you will also gain the customer’s trust and loyalty.
- Reduced Operational Costs
Most live chat systems offer a multi-tasking capability. So if you have two operators who respond to chat sessions and each one can handle two sessions at a time – that will result to a 50% savings in your operational costs.
- Live Chat Helps Optimize Your Website
Lastly, a live chat service helps optimize your website. There are live chat service providers which will allow you to monitor the performance of your website and how well it is serving your existing and potential customers. Here, you can determine which individual web pages are working and which ones are not.
With all these benefits and more, why else would you not take advantage of having a live chat support service incorporated on your website?
